Support

A professional Team of optimally trained employees attends to our client from the first day. The direct contact with the customer enables us to require their desires in a fast way.

Extensive FAQ's about WIBU-KEY are available on our WIBU-KEY support page. The CodeMeter support page provides you with information about CodeMeter and several additional products such as the CM Password Manager.

User (end user support): If you have an application that is protected with our products and if you have questions concerning WIBU-SYSTEMS, please call from 8 AM to 12 AM and from 1 PM to 5 PM the telephone number +49-721-93172-15 or send email to support@wibu.com.

For better handling we need the following information:

Name of the software vendor
Version and name of the protected software
Operating System
Version of the installed driver software
Hardware configuration (Printer, etc.)
Detailed error describtion

Developer (User support): You get us nonstop from 8 AM to 5 PM at +49-721-93172-14 or send email to support@wibu.com. Please provide us with your customer number so that we can help you as soon as possible.

For better handling we need the following information:

Way of implementation (automatic/explicit )
Operating system
Version of the installed driver software
Hardware configuration (Printer, etc.)
Detailed error describtion